Delivery Policy

Rappo Phygital Commerce Pvt Ltd (RPC), India has two types of deliveries, Standard delivery and Express delivery. RPC has designed efficient delivery models that are simple and cost effective to its customers.

Standard Delivery

Customer can choose his date of delivery (within 5 days from date of ordering) and choose his convenient delivery time slot from the listed delivery time slots (9am to 12pm; 3pm to 6pm; 7pm to 10pm). This delivery type is not applicable for food & beverages category.

Standard Delivery charges to Customer

S:No

Description

Delivery Charges

1

Customer/Store within Catchment*

Free

2

Customer/Store in extended Catchment*

Rs.30

The delivery charges mentioned are exclusive of GST

*Catchment comprises of one or more Pin code(s). Please contact support at hello@rappo.global for further details 

Express Delivery

Customer can receive his orders within 40min from the time of placing his order. All food & beverages category orders are delivered through express delivery. Customers can opt for express delivery for other categories provided their order weighs less than or equal to 2.5Kg

Express Delivery charges to Customer

S:No

Description

Delivery Charges

1

Customer/Store within Catchment*

Rs.30

2

Customer/Store in extended Catchment*

Rs.60

The delivery charges mentioned are exclusive of GST

*Catchment comprises of one or more Pin code(s). Please contact support at hello@rappo.global for further details 

If we are experiencing a high volume of orders, deliveries may be delayed. Please allow additional time in transit for delivery. If there will be a significant delay in delivery of your order, we will contact you on your email or registered contact number.

Notifications

Customer will notified through SMS to his registered mobile number on order placed, order acceptance/rejection, Payment confirmation, out for delivery (with link to track order), delivery confirmation, etc.

Our customer success team is always happy to assist our customers on their orders and queries through chat and email. Click here to chat with us or email us at hello@rappo.global