Terms Of Use

Please read the following terms and conditions very carefully as your use of service are subject to your acceptance of and compliance with the following terms and conditions ("Terms").

  1. General:
    • RAPPO (hereinafter referred to as or “Platform”) is developed and operated by RAPPO Phygital Commerce Private Limited, having its registered office at 4/200, 1st South Cross Street, Kapaleeswarar Nagar, Neelankarai, Chennai – 600 041.
    • By subscribing to or using RAPPO , you agree that you have read, understood and are bound by this terms of use [Hereinafter referred to as terms], regardless of how you subscribe to or use RAPPO . If you do not agree to the Terms, you must not subscribe to or use RAPPO .
    • You must be at least 18 years old and capable of entering into a binding contract in your jurisdiction to register as a member or use RAPPO. Persons who are "incompetent to contract" within the meaning of applicable law, including minors are not authorized to use By using RAPPO, you represent and warrant that you have the right, authority, competency and capacity to enter into these Terms of use and to abide by all of the terms and conditions set forth herein.
    • At the time of registering for use or using RAPPO, the user may be asked to enter the user’s name, the user’s age, gender, e-mail address, phone number or other information.
    • In these Terms, references to:
      • Commercial / contractual terms shall include without limitation price, payment methods, payment terms, date, period and mode of delivery, warranties related to goods and services and after sales services related to goods and services.
      • End user or Buyer shall mean the end user availing the services/products of third party service provider(s)/seller(s) via RAPPO .
      • "we", "us", "our", “Platform” or “Rappo” shall mean RAPPO Phygital Commerce Private Limited, its franchisees, affiliates or partners.
      • Third party Service Provider(s) or Seller(s) shall mean the person offering service(s)/product(s) to End user(s) or Buyers via RAPPO.
      • “Listing”, shall mean any third party Service Providers or Seller who in their individual capacity list the information/service/products via RAPPO .
      • User shall mean and include both Buyer, Third party Service Provider and Seller.
    1. Services Offered: RAPPO is a knowledge sharing and technology platform that enables Service Provider(s) and Seller(s), the required insights for improving the efficiency of their business and enables End user or Buyer to have a safe and comfortable shopping experience.

    1. System Requirements:
        • RAPPO can be accessed by person(s) who have created a User account as set out below.
        • In order to use RAPPO, the User is required to have a compatible device with internet access and the necessary minimum specifications.
        • RAPPO may be upgraded from time to time to add support for new functions, features and services.
        • The User shall accept and agree that, RAPPO shall not be responsible for any electronic or mechanical defect, data failure or corruption, viruses and bugs or related problems that may be attributable to the User's telecommunication equipment and/or the Services provided by any Service Provider/Seller.
    2. No Guarantee of Business or Fitness for a Purpose:
        • RAPPO disclaims all implied warranties and similar obligations including but not limited to those of fitness for a particular purpose, and merchantability, whether otherwise arising by law, custom, usage, trade practice, course of dealing, or course of performance. There are no warranties, which extend beyond those express warranties contained in this Terms.
        • It is the User’s responsibility to verify any Third party Service provider(s)/Seller(s) warranties before contracting with the third party Service Provider(s)/Seller(s). Any advice provided by the Third Party Service Provider(s)/Seller(s) are provided in their individual capacity and not on behalf of RAPPO.
        • User affirms that it has not relied upon RAPPO’s skill nor judgment to select or furnish the goods/service for any particular purpose beyond the specific express warranties in this Terms. RAPPO does not warrant the goods/service will comply with the requirements of any safety or environmental code or regulation of any federal, state, municipality or other jurisdiction beyond the specific express warranties in this Terms.
        • RAPPO makes no guarantee, nor do we take any responsibility for the content including its quality, copyright compliance or legality, or any resulting loss or damage. The content not limited to the availability of any product or service or any feature thereof, is subject to change without notice.
        • RAPPO reserves the right, at our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the Platform.
        • RAPPO communicates information provided and created by advertisers, listing agencies, publishers, users, resellers, third parties, etc. RAPPO has no control over the accuracy, legality, legitimacy, validity or reliability of such information on the Platform or provided by the Services, which may also include technical inaccuracies or typographical errors.
    3. RAPPO’s Rights and Obligations: RAPPO reserves the right, at its sole discretion to reject, remove a Listing or a part of the listing at any time without being obliged to provide any reasons. RAPPO reserves the right to, at all times, monitor a Listing to ensure compliance with these terms and conditions.

    1. User Account:
        • The User may be required to create his/ her own User ID and Password in order to register and/ or use the services on the Platform. By accepting these Terms, the User agrees that his/ her User ID and Password are very important pieces of information and it shall be the User’s own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;
          • Choose a new password, whenever required for security reasons.
          • Keep his/ her User ID & Password strictly confidential.
          • Be responsible for any transactions made by User under such User ID and Password.
        • RAPPO may verify at the time of creation of the user account, including but not limited to phone number, email address, bank account, credit card details, etc.
    2. User’s Obligations: User represents and warrants that they will abide by these terms and conditions as updated from time to time by RAPPO.

    1. Third Party Service Provider(s)/Seller(S) Obligation: It shall be the responsibility of third party Service Provider/Seller to ensure that he/she/it is competent to enter into these Terms with End User and RAPPO, which would constitute a legal, valid, binding and enforceable Agreement that will not conflict, breach or cause a default of the terms and conditions of any documents, agreements or other writings to which he/she/it is a party. No action, suit, proceeding or investigation is pending to the knowledge of third party Service Provider, threatened against the third party Service Provider that would affect the performance of his/her/its services in any manner. The third party Service Provider only shall be responsible for obtaining all statutory registrations for the third party Service Provider’s line of business.

  1. End User’s Obligation:
      • It is End User’s duty to verify the information/data or services provided or listed in RAPPO before buying such information/data or Product/Services. RAPPO Phygital Commerce Private Limited shall not guarantee or warrant the information/data or Product/Services provided or listed in RAPPO.
      • Users are advised to independently verify the bona fides of any particular User that the user chooses to deal with on RAPPO and use the user's best judgment in that behalf.
  2. Conditions of Use:
    • The User will not, nor allow third parties on the User’s behalf to

(i) make and distribute copies of the Platform

(ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Platform; or

(iii) create derivative works of the Platform of any kind whatsoever.

        • The Service wherever made available to the Buyer free of charge is for the user's personal, non-commercial use. RAPPO reserve the right to amend or withdraw the Service, or charge for the Platform provided to the user in accordance with these terms, at any time and for any reason.
        • The User acknowledges that the terms of agreement with the user's respective network provider (‘Internet Service Provider’) will continue to apply when using the Platform. As a result, the user may be charged by the Internet Service Provider for access to network connection services for the duration of the connection while accessing the Platform or availing of the Services or any such third party charges as may arise. The User accepts responsibility for any such charges that arise.
    1. Transaction using RAPPO
        • All User request and payment. for third party services, through RAPPO can be made through the user account.
        • All transaction data will be available in the respective User account for a period of 90 days.
        • Seller shall be solely responsible for providing invoices/GST invoices to the End User vide RAPPO.
        • User shall be responsible for all transactions including any duplicate/over-write request for services, which may not be refundable in certain cases. It is the End Users responsibility to check his/her existing services and services already requested and in progress before requesting or paying for the services or goods. RAPPO shall not be responsible for any transactions and will not be verifying the prior existence of the respective service or request for service. Any payment made in such cases are treated as separated transaction and no refunds would be made.
        • Transaction response time would depend on the respective Third Party Service Provider and RAPPO does not provide any guarantee or is not responsible for the transactions.
        • Third Party Service Provider may offer Promotional Codes / Discount Codes, the respective Third Party Service Provider shall be solely responsible for such offers, while Platform is no way obligated. RAPPO does not provide any guarantee or is not responsible for the offers.
        • Platform provides options for third Parties to advertise through the Platform, all such advertisements by third Parties shall be in compliance of law and third Party shall be responsible for the same. RAPPO does not provide any guarantee or is not responsible for the advertisements.
    2. Payment:
        • Membership on the Platform is free, we do not charge any fee for browsing on the Platform.
        • Users would be charged additionally the applicable Payment Gateway Charges / Convenience Charges / Collection Charges / Internet Handling Charges, etc by RAPPO.
        • Any eligible re-funds will be directly credited to the Buyer’s account .
        • RAPPO reserve the right to change any policies from time to time. In particular, RAPPO may at its sole discretion introduce new services and modify some or all of the existing services offered on the Platform. In such an event, RAPPO reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Policy shall be posted on the Platform and such changes shall automatically become effective immediately after they are posted on the Platform.
    3. Information/Data:
      The User shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that:

      • belongs to another person and to which The user does not have any right to;
      • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
      • harm minors in any way;
      • infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;
      • violates any law for the time being in force.
    4. Communication: The User will be required to provide a valid phone number and Email ID at the time of using the service through the Platform. By registering the user's phone number and Email ID with us, the User gives consent to be contacted by us via phone calls and/or SMS and /or email notifications, in case of any service related updates.
    5. Warranty:
        • The User warrants and represents that all details and information provided through the Platform by the User are true and accurate and are not false, misleading or deceptive and the information contained on RAPPO will be kept accurate and up to date and compliant with these terms and conditions.
        • RAPPO does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its Users. The User is advised to independently verify the bona fides of any particular User that the user chooses to deal with on the Platform and use the user's best judgment in that behalf.
    6. Third-Party Application listing: RAPPO may be linked to the application(s)/service(s) of third parties, affiliates and business partners. RAPPO has no control over, and is not liable or responsible for content, accuracy, validity, reliability, quality of such Service(s) made available by/through RAPPO’s Inclusion of any link on RAPPO’s  Platform does not imply that RAPPO endorses the linked Service(s). Users may use the links and these services at the End User’s own risk.
    7. Advice: The contents of this Platform do not constitute advice and should not be relied upon in making or refraining from, making any decision.

  1. Complaints:
      • All complaints relating to this Platform should be addressed to support@rappo.global.
      • On verification or if we suspect any fraudulent transaction by any end user or any transaction which defies the terms & conditions of using the service, RAPPO at its sole discretion could cancel such services, listing, and/or Third Party Service Provider Account.
      • RAPPO maintains a list of all fraudulent transactions and end user and would deny access to them or cancel any transaction placed by them. RAPPO reserves the right to take the final decision.

    • User agrees that under no circumstances RAPPO shall be held responsible for such fraudulent/duplicate transactions.
  2. Refund and Cancellation Policy
    • All payments made using/vide the Platform shall have a lock-in period of 10 Business days
    • If no complaints are received within Twenty Four (24) hours, the payments would be released to the Third Party Service Provider/Seller, after deducting applicable transaction fees and taxes.
    • If any complaint or request for refund is received within Twenty Four (24) hours, RAPPO shall refund the money to the User
    • RAPPO shall in no way be responsible for any contracts, payments or transactions not done through the Platform.
  3. Liability:
    • RAPPO assumes no responsibility, and shall not be liable for any commercial / contractual terms are offered by and agreed to between buyers and sellers. It is the responsibility of the User alone to ensure that the information/ data either stored in Platform or taken out from the Platform, by printing or exporting to any computer file format or data stored offline in mobile devices of Users accessing Platform, is used in compliance with privacy laws applicable to the user’s business transactions.
    • RAPPO has made the Platform available to the User as a matter of convenience. RAPPO expressly disclaims any claim or liability arising out of the provision of this Service. The User agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and that RAPPO reserves the right to terminate the rights to use of the Platform immediately without giving any prior notice thereof.
    • RAPPO shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall RAPPO, its employees, directors, and its third party agents involved in processing, delivering or managing the Platform, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Platform or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Platform.
    • RAPPO assumes no liability whatsoever for any monetary or other damage suffered by the User on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Services in connection thereto.
    • The User shall indemnify and hold harmless RAPPO and it’s respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services.
    • The User agrees that RAPPO or any of it’s employees will not be held liable by the User for any loss or damages arising from the User's use of, or reliance upon the information contained on the Platform, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond RAPPO’s reasonable control.
  4. Reviews, ratings & comments by users:
    • The User is solely responsible for the content of any transmissions made through Platform or any transmissions made through any mediums offered by Platform and any materials the user adds to Platform or add to any mediums offered by Platform, including but not limited to transmissions like the Reviews, Ratings & Comments posted by the user (the "Communications"). RAPPO does not endorse or accept any of the user's communications as representative of our views. By transmitting any public communication to the Platform, the user grants RAPPO an irrevocable, non-exclusive, worldwide, perpetual, unrestricted, royalty-free license (with the right to sublicense) to use, reproduce, distribute, publicly display, publicly perform, adapt, modify, edit, create derivative works from, incorporate into one or more compilations and reproduce and distribute such compilations, and otherwise exploit such Communications, in all Platform now known or later developed.
    • The User confirms and warrants that the user has the right to grant these rights to us. The user hereby waive and grant to us all rights including intellectual property rights and also "moral rights" in the user's Communications, posted on Platform through any of mediums of the Platform. RAPPO is free to use all the users Communications as per its requirements from time to time. The User represent and warrant that the User owns or otherwise controls all of the rights to the content that the User post as reviews, ratings or comments; that the content is accurate; that use of the content the User supplies does not violate these Terms and will not cause injury to any person or entity. For removal of doubts it is clarified that, the reference to communications would also mean to include the reviews, ratings and comments posted by the User's friend(s) tagged by the User. Also we reserve the right to mask or unmask the user's identity in respect of the user's reviews, ratings & comments posted by the User.
    • RAPPO has the right, but not the obligation to monitor and edit or remove any content posted by the user as review, rating or comments. RAPPO cannot review all communications made on and through any of the mediums provided by us. RAPPO reserves the right, but have no obligation, to monitor and edit, modify or delete any communications (or portions thereof) which RAPPO at our sole discretion deem inappropriate, offensive or contrary to any Platform policy, or that violate these terms.
    • RAPPO reserves the right not to upload or distribute to, or otherwise publish through the Platform or any other forums any communication which is (a) obscene, indecent, pornographic, profane, sexually explicit, threatening, or abusive; (b) constitutes or contains false or misleading indications of origin or statements of fact; (c) slanders, libels, defames, disparages, or otherwise violates the legal rights of any third party; (d)causes injury of any kind to any person or entity; (e) infringes or violates the intellectual property rights (including copyright, patent and trademark rights), contract rights, trade secrets, privacy or publicity rights or any other rights of any third party; (f) violates any applicable laws, rules, or regulations; (g) contains software viruses or any other malicious code designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (h) impersonates another person or entity, or that collects or uses any information about the Platform visitors.
    • It is also clarified that, if there are any issues or claims due to the user's posts by way of reviews, ratings and comments, then RAPPO reserves the right to take appropriate legal action against the User. Further, the User shall indemnify and protect RAPPO against such claims for damages or any issues, due to the user's posting of such reviews, ratings and comments. RAPPO takes no responsibility and assume no liability for any content posted by the user or any third party on the Platform.
    • The User further acknowledge that conduct prohibited in connection with the User's use of Platform includes, but is not limited to, breaching or attempting to breach the security of the Platform.
  5. Indemnity: The User agrees to defend, indemnify and hold harmless RAPPO, it’s employees, directors, officers, agents, representatives and their successors and assigns from and against any and all claims, liabilities, damages, losses, demands, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the user's access to and use of Platform, which may result in any loss or liability to RAPPO or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of the user's obligations under this Agreement or arising out of the User's violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.
  6. Disclaimer and Limitation of Liability: THE SERVICES ARE MADE AVAILABLE OR PROVIDED ON AN "AS-IS" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RAPPO’S LIABILITY FOR ANY CLAIM ARISING UNDER OR RELATING TO THIS TERMS OR ANY SERVICE SHALL BE LIMITED TO DIRECT DAMAGES AND SHALL NOT EXCEED THE TRANSACTION FEE PAID TO RAPPO FOR THE RELEVANT SERVICE. RAPPO SHALL AT ITS DISCRETION HAVE THE OPTION TO REFUND THE TRANSACTION FEE OR APPOINT ANOTHER SERVICE PROVIDER TO RECTIFY OR COMPLETE THE SERVICE.
  7. Intellectual Property Rights:
    • Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, RAPPO owns all Intellectual Property Rights to and into the Platform, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. The User acknowledges and agrees that the user shall not use, reproduce or distribute any content from the Platform belonging to RAPPO without obtaining authorization from
    • RAPPO is not responsible for the content of any third party application(s)/service(s) and does not make any representations regarding the content or accuracy of material on such third party application(s)/service(s). If the user decide to link to any such third party websites, the user does so entirely at the user's own risk.
  8. Term & Termination RAPPO may suspend or terminate the user's use of the Platform or any Service, if it believes, in its sole and absolute discretion that the user may have breached any of the Terms. RAPPO may delete any content or other materials relating to the User's use of the Service and RAPPO will have no liability to the user or any third party for doing so. The User shall be liable to pay for any Service that the User has already availed/ordered till the time of Termination for any reason whatsoever.
  9. Confidentiality:
    • The User shall keep all and any information regarding the service availed and User’s confidential information, both, during the subsistence of this Terms and Conditions and post cancellation. The User shall not, without prior written consent of RAPPO transfer (whether for consideration or otherwise) such information to any third-party for any reason whatsoever. This does not include third parties who are authorized by RAPPO to operate the Platform, conducting RAPPO’s business, or servicing the User, so long as those parties agree to keep this information confidential [Internal Purpose].
    • RAPPO may also release the User's information when RAPPO believes that such release is appropriate to comply with the law, enforce the terms and conditions or protect others or RAPPO’s rights, property, or safety.
    • The User is specifically prohibited from using the confidential information for purposes of seeking any commercial gain out of the said information. In the event RAPPO is made aware of any such practice of such violation of the terms and/or conditions of this terms, RAPPO shall be entitled to terminate the Agreement as well as initiate legal proceedings against the User, as it may deem fit at its sole discretion and without prejudice to rights available to it under applicable law.
    • RAPPO may include or offer third party products or services on our Platform. These third party products/services have separate and independent privacy policies. RAPPO, therefore has no responsibility or liability for the content and activities of these linked products/services.
    • RAPPO reserves the right, at our sole discretion, to change, modify, add, or remove portions of this terms and conditions at any time.
  10. Governing Law: The laws of India shall apply and courts in Chennai shall have jurisdiction in respect of all the terms, conditions and disclaimers. RAPPO reserves the right to make changes to the Platform and the terms, conditions and disclaimers at any time and without information to the Users of RAPPO’s
  11. Arbitration: If any dispute arises between the user and RAPPO during the User's use of the Platform, in connection with the validity, interpretation, implementation or alleged breach of any provision of this terms or any our policy or the documents they incorporates by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party appointed by Rappo. The place of arbitration shall be Chennai. The Arbitration and Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.
  12. Miscellaneous:
    • Any waiver of any rights available to RAPPO under these terms shall not mean that those rights are automatically waived.
    • The User agrees, understands and confirms that his/her/it’s personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that RAPPO has no control over such matters.
    • Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, RAPPO does not represent or guarantee that the use of the Platform provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
    • RAPPO and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Platform.
  13. Customer Services: If the user has any query, please e-mail us at support@rappo.global.